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  1. Jeff,
    I believe my ex has installed software on my laptop and possibly iPhone. If this is what he is doing, how would I find it on either device?
    I’m sending this from an Android he’s never been able to have access to.

    Thanks.

    Reply

    • Hi,
      Highster Mobile is a monitoring app but only for phones so it can’t be installed on the PC.
      It is almost impossible to detect it on the cell phone if the setup process is done correctly so I suggest you to make a factory reset which is the only reliable way to delete any monitoring apps.
      Hope this helps.

      Best Regards
      Jeff

      Reply

  2. hi i have install it on a phone and i want to remove it and install it on an another phone how do i do it. as i don’t have access to the previous phone. thank you

    Reply

    • Hi Steven,

      Thank you for the question. Unfortunately, you are not able to move Highster Mobile from one phone to another. The license key is for one device only so you will not be able to move it and in order to start spying on another cell phone, you will have to purchase another license.

      Hope this helps. If you have more questions feel free to ask.
      Best regards
      Jeff

      Reply

  3. Hi,
    I’ve used programs like this in the past using the targets Apple ID and password. However, every program I have used, the target person gets an email saying someone tried to log into your account using your Apple ID forcing them to change the password. Will this program be the same? Will they receive an email that someone tried to log into their account? Thanks.

    Reply

    • Hi Erika,

      No, it will not. The Highster will connect secretly and extract stored activities for you.

      Hope this helps. If you have more questions feel free to ask.
      Best regards
      Jeff

      Reply

  4. Hi
    Can unlock target phone with my license key supplied please advise

    Reply

    • Hi,

      Do you mean bypass the target phone password? Can you be more specific, please?

      Best regards
      Jeff

      Reply

  5. I failed to mention the target phone is iPhone 7plus. Will the no jailbreak solution work? Also will I be alerted when incoming calls arrive on the target phone and will I be able to hear those calls?

    Reply

    • Hi Lauri,

      Ok, the no jailbreak solution will work on any iPhone and iPad device including the iPhone 7 Plus. On the other hand, Highster Mobile has call spy feature but it doesn’t have call recording feature. So Highster will automatically record all calls logs like names, date and time, both side names and numbers. For more information about this app call spy and other features I suggest you see the Highster Mobile review:
      https://www.phonesspy.com/highster-mobile-review/

      Best Regards,
      Jeff

      Reply

  6. I will need to use the Highster IPhone no jailbreak solution. Is that $29.99? Is that a one time fee or is it per month?

    Reply

    • Hi Lauri,
      Thank you for your question. There are two options for Highster Mobile. Many users want to try the app and then I suggest you use the option which costs $29.99 monthly. On the other hand, there is the second plan $69.99 for lifetime Highster Mobile license. You can check the pricing here:
      https://best.phonesspy.com/highster

      Best Regards,
      Jeff

      Reply

  7. Hi, I was aware that you not need the Target phone to install highister mobile, correct? I do have the Apple ID in the password to the iPhone is that all I need to install it. In any moment we ever need the target phone to change any settings?

    Reply

    • Hi Virginia,

      To install the software you will need to take the phone and install the app on it. The Highster Mobile no jailbreak and no install feature is only for iPhones and this feature can be set up from the online control panel. However, the iPhone need to have iCloud option activated. Almost all iPhone have this option activate but if for some reason target device don’t have you will need to activate it. It is because the spy app will take activities from there. In most cases, this option is activated and you can set everything up to form online control panel in 5 steps without taking target smartphone in your hand.

      Best Regards,
      Jeff

      Reply

  8. ?1) do i have to root just the target phone or do i have to root the target phn and mine as well?

    ?2) to root the target cellphone, do i need to do this on a laptop or pc, Im not sure what “root” even refers to so this is why i ask.

    ?3) can i pay with a visa gift card so this stays under the radar?

    Reply

    • Hi Keri,

      You have to root only the target phone on which you will install the spy app and give it root permissions to track all features.

      You can find all information’s about rooting procedure and how to root the target phone on Phone Spy page from here:
      http://www.phonesspy.com/root-android-phone-with-oneclickroot/

      You can choose between this paying method:
      -Visa
      -MasterCard
      -PayPal,
      -Bank/Wire transfer,
      -Check.

      Best Regards,
      Jeff

      Reply

  9. What is the info that needs to be sent for the secret hide command? When I downloaded the spyware, it showed on the target phone.

    Reply

    • Hi,

      So once you install Highster Mobile spy app you will need to send this code ” #$#TRACEBILITY#$# “. Once the program received this command, it will go to the background.

      Best Regards,
      Jeff

      Reply

        • Hi Sam,

          You can see all secret codes on your online control panel. However this is the secret command and once you send it to the target phone, the app should go to the background.

          Best Regards,
          Jeff

          Reply

  10. Hi,
    I just bought the app and works fine, but i didn’t root the phone. How can I root it and will the logs that don’t work without the rooting work after I’ve rooted the phone?

    Reply

  11. Hi Jeff I’ve read many different answers on this question so I’ll ask myself..do you need to install this on target phone?? The reason I purchased this was because I read that you didn’t need the actual target phone now im hearing different. Please clarify this for me. Also is there any possible way to install without physical contact of the target phone as that is highly impossible for me. Thank you

    Reply

    • Hi Maria Santana,

      Yes, you can but this is only for iPhones. The Highster Mobile designers have achieved that through the online control panel and all you need to do is to input the required.
      -Apple id and
      -Password
      … into the online panel and also iCloud backup has to be enabled.

      If the target phone is an Android, BlackBerry, Windows phone then there is no spy software which will enable you monitoring without being installed on it.

      Best Regards,
      Jeff

      Reply

  12. Hi. For the stealth commands using SMS do I have to send the exact text and no more words? It would be alot easier to incorporate it in a longer text message. could that work? thanks

    Reply

    • Hi Alex,

      You have to send an exact text message because it is a command to Highster Mobile that it need to go to background.
      If you send the longer text message it won’t be the command anymore.
      This message which contains secret command won’t be visible on the target phone so you don’t need to add any other text.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • well on my dashboard it says *on Android 4.4 and higher sms will drop in inbox and user will see it. that could be problematic

        Reply

  13. Installed on a galaxy 5 or 6 ( whatever) -and a new app appeared on the target phone- so I put that icon in the trash
    I got texts for 2 days but I am not getting the sent texts from the target phone
    Everything in the health info looks great except a tower signal is not illuminated – it says 0%
    What am I doing wrong?

    Reply

    • Hi Renee,

      So you install the app and then delete it. You need to install the Highster Mobile again on the target phone. Once you install it then take your or any other cell phone and send secret hide command to the target phone. As soon as you send the command the app will go to the background and it won’t be visible on the target phone. Also, there won’t be any other signs that it is installed so target won’t be able to spot it.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  14. Hi Jeff I have a question I just got this software and activated license logged in to my control panel and I want to set Apple ID but I don’t have access to the iPhone at the moment but I do have the Apple ID. Information I just want to make sure I do it right. /9 I can put the target phones apple info in even though I’m on my web browser right? /!: will it send them an email to there apple letting them know there email was used to sign into to here. iPhone 6s not jail broken

    Reply

    • Hi Jeff,

      Yes, you need to insert:
      -Apple id and
      -Password
      … into your online control panel. Target shouldn’t receive any emails.
      With Highster No jailbreak monitoring method you don’t need to jailbreak the target iPhone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

    • Hi Divine,

      If you install the app on one phone and you want to install Highster Mobile Spy on another then no it can’t be done. One Highster license comes for one phone but you can reinstall it unlimited times.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  16. I installed the program on the target phone and opened the program but had to close the phone before I got a chance to submit the password code and the Target phone number what do I I do to open the phone back up to get to that screen to enter the product code and the target cell phone number?

    Reply

    • Hi Chris,

      So I think you download and install the Device app. To activate your license you will need to open the Device app on the target phone and enter the license key and the telephone number of the target phone.
      This app is still not in the background and it should be visible on the target phone.

      Best Regards,
      Jeff

      Reply

  17. Hi Jeff,

    I can see SMS, MMS, Calls, Contacts & GPS. I cannot see email or Browser logs. Was I supposed to enter an email address of the tracked phone somewhere to see these logs?

    Thanks.

    Reply

    • Hi Donna,

      Did you root the phone? I think that Highster Mobile app does not have permission to extract these informations.

      Best Regards,
      Jeff

      Reply

  18. Do I have to have the persons Apple ID and password when purchasing this?

    Reply

    • Hi Amber,

      No, you don’t need this information’s to purchase.
      Apple id and Password are required for new Highster Mobile NO jailbreak iPhone monitoring feature. This feature allows you to monitor iPhone without installing or jailbreaking the target phone. You need to insert Apple id and Password on the online control panel and make sure that target phone iCloud backup is enabled.

      Best Regards,
      Jeff

      Reply

    • Hi Georg,

      Remote camera feature requires the root procedure.

      Best Regards,
      Jeff

      Reply

  20. I installed the program yesterday. Yet. I can’t see Gps logs, WhatsApp logs and Facebook logs.
    Target phone is LG G2 (D802)

    Need your assistance

    Reply

    • Hi Avi,

      Did you root the target phone?
      Spy softwares does not support social network features if the target phone isn’t rooted.

      Best Regards,
      Jeff

      Reply

    • Hi Avi,

      Did you root the target phone?
      Spy software does not support social network features if the target phone isn’t rooted.

      Best Regards,
      Jeff

      Reply

      • Hi Roland,

        Yes, it does. It has requirements but if you do everything well it will work perfectly.

        Best Regards,
        Jeff

        Reply

  21. Hi
    I have 2 questions:
    1. What does “Enable DST:” in preferences of gravitymobilespy1.kayako.com mean?
    2. What does a SMS to the target phone with #$#GPS#$# exactly do?

    Reply

    • Hi Paul,

      DST refers to Daylight Savings Time. To enable DST follow this steps:
      1.) Go to “Apps”.
      2.) Tap on “Alarm & Clocks”.
      3.) Tap on “World Clock”.
      4.) Tap on “Current clock listing” – “DST Settings”.

      This SMS command should immediately take current position of the target phone and upload it to your account.

      Best Regards,
      Jeff

      Reply

  22. Hi Jeff,
    I m planning to buy highster mobile for first time.
    I m in India n do you want me to root the target phone before installing highster mobile, I need Bluetooth scanner also.
    If you could help n clear this I can buy immediately
    Thank you

    Reply

    • Hi Harry,

      If the target phone have internet connection you will be able to track him. If the target phone is Android then yes it require root before installation for the social network tracking features. The bloothod scanner can be found on the internet. It is free but it don’t work as it should.

      Best Regards,
      Jeff

      Reply

  23. Hi,
    I recently bought this Highster Mobile Application and I installed it on the target’s phone and I can log into my control Center. However the information on the control centre seems to be the same every time I log in and I know for sure that the target phone is receiving calls. Why is this?

    Reply

  24. Jeff,
    to make a photo on target device I have to send the command #$#camera#$# to the target phone.
    How have I to send these code ? As SMS (text message / short message service) or as MMS (multimedia message service) ?
    I get on the target phone the information about a new text message.
    Why. Think it should come nothing information.
    Also, I get no photo into the control center.
    What is wrong ?

    Reply

    • Hi Ulrich,

      From any cell phone send a text message (SMS), with the command code (#$#camera#$#).
      How do you mean you get messages on the target phone? Informations are upload on online account.
      Check does you have enabled photo tracking option on your control panel.

      Best Regards,
      Jeff

      Reply

  25. I installed the program on an IPAD mini (IOS 8, WIFI only) but cant get installation to take because I didn’t know what to put in the phone number field after I entered the license key. My ipad doesn’t have a phone number assigned to it. I tried submitting several tickets and Ive sent highster mobile techsupport several emails but cant get anyone to respond to me.

    Reply

  26. Hi Jeff,
    I’m seriously considering purchasing the highster mobile spy apps soon. I have read alot of the reviews and seems that the pro’s outweigh the con’s. I have also read all the comments here and yes, I must admit it does worry me a bit with the problems and the comments on the help desk support. In all fairness, I must say you seems to be quite helpful with the problems despite knowing whether it’s actually fix or not. OK Jeff, before I decide and having came across with some of the problems mentioned, I would appreciate if you could provide me with some head-up answers to my following concern (Target phone brand & model : SAMSUNG Note 2) :
    1. During installation, I’m still confused on the next step after inputting the license key, ie. In “Mobile No” field – I read that you need to enter the telephone number of the TARGET PHONE. Is this correct? and do we include ‘+’ Country Code, Area Code, phone number?
    2. Listening to surroundings, all i want to know is that do we have to do anything on the TARGET phone during installation? or All the 5 “Spy Numbers” are actually inputed in the Main Control Panel of my PC?

    Would appreciate if I could have your assistance ASAP.
    Thank you.

    Reply

    • Hi Jimmy,
      Yes in “Mobile No” field you need to enter the target phone number. You enter just number as you can see here under the 11.):
      http://highstermobile.com/intro/android-sms-install.html
      Listening to surroundings
      You enter the spy numbers in the online control panel. Also note that target phone needs to be rooted. If it isn’t then some features may not work. If something won’t work you will have a refund option

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  27. Hi Jeff, I installed the software on the phone. The gps works, the sms log works every thing seems to work except call recording? I have turned it on using the control panel and still can’t figure it out. Phone is a Motorola android mini Verizon carrier. Are detailed instructions available for a dummy like Me?

    Reply

    • Hi Dave,
      Some informations are here:
      http://gravitymobilespy1.kayako.com/Troubleshooter/Step/View/11
      In control panel try to specific number in other formation: 1234567890 or +11234567890. Also did you root the phone? Sometimes features does not work if the phone isn’t rooted.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  28. I just recently purchased the software. How do I download the Bluetooth Scanner? Thanks!

    Reply

  29. I seem to have run into a problem, as im trying to install the app on the targets phone it downloads like its supposed to but then when I click on the tab to open it says that it cannot open file. Ive tried three times and the same thing keeps happening. Whats wrong?

    Reply

    • Same exact problem here. Target phone is an att samsung note 3 n900a running on kitkat 4.4.4. Downloads fine, then when trying to open the completed downloaded .apk file I receive “cannot open file “. Security settings are as recommended in tutorial. I think most people will agree, the time spent on the target phone is limited without drawing suspicion…

      Reply

      • Hi Jenn and Blake,

        Which browser do you use to open it? Try to open with some other cell phone browser. I think this will reslove the problem.
        =============================
        Jeff
        Technical Support Representative
        Phones Spy

        Reply

  30. I ned to buy a jailbreak for install the software in the iphone

    Reply

    • Claudia, vc deve FAZER o jailbreak e nao compra-lo. Aprenda num tutorial ou procure um desses moleques que fazem por 50 paus, na internet. Esse tipo de software tem bem mais recursos em android do que iphone. Outra coisa: esse programa é uma CACA, o spyera eh mto melhor

      Reply

  31. Help please, I have been trying to get help and no one replies. I purchased Highster in November I wasn’t getting everything but I was getting phone numbers and texts. The target phone went back out west and I have got nothing new since. Any ideas as to what happened. Thanks

    Reply

    • Hi Kim Jollimore,
      Distance or place doesn’t matter the app should upload informations. The problem is somewhere other. Is there option that target person did factory reset or is the place where person went somewhere without internet connection?
      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  32. Once I’ve installed highster app on my personal cell phone and type in my key code and number of the target phone, how do I register target phone with highster? What link am I supposed to put in the search bar of the other target phone, I’m not sure I comprehend how to link up target phone to highster account

    Reply

    • Hi Ashley,

      No you have to install the app on the target phone not your phone. Also if you install it on your phone then you use license key and one license key comes for one phone. If you did second option then you will have to submit a ticket here:
      http://gravitymobilespy1.kayako.com/Tickets/Submit

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  33. Trying to download and I get to the part where I have got the file downloaded onto the tablet but when I try to install I get installed then when I hip “Open” I am getting ” Unfortunately, Device had stopped.

    Please help. Its on a Samasung Note pro 12.2

    Reply

  34. Hi Jeff,
    Would both of the phones need to be jailbroken? I have no access to the target phone (only bluetooth access), do I have to jail brake their phone as well or it’s not necessary. The only option I have is to install the program through the bluetooth. Target phone is iPhone 4s I have an iPhone 5
    thanks

    Reply

    • Hi Dan,

      If you want to install Highster Mobile or any other spy software on the iPhones you will need to jailbreak it first so you can download app from source that is not app store. Note you need to jailbreak target iPhone. There is no way to install spyware or any other app on the mobile cell if you don’t have access to the phone.
      However one spy software provide way to track only iPhones without instaling the app on it and it is mSpy. mSpy is the only software on the market that does not require jailbreaking or physical access. The mSpy designers has achieved that through online control panel and all you need to do is to input the required..
      -Apple id and
      -Password
      … into the online panel.
      So note this will work if you know target Apple id and Password. You can check it here:
      http://www.phonesspy.com/shop/mspy-world-top-selling-cell-phone-spy-software/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  35. Hi I recently purchased this for a htc phone it said itwas android I followed thr the instructions im pretty sure I did I mostly brought this for seeing all email accounts and messages and internet browsing I can see internet history but only last couple of weeks and I cant see any email accounts or fb I know there i theseaccount’s for sure but it says none recorded ? Ihope I dont have to install it again im not sure if I can get target phone again or maybe htc isnot android did I install under right instructions android??? Thanks

    Reply

    • Hi Kelly,

      Did you root target HTC? Spy softwares does not support social network and sometimes other features if the target phone isn’t rooted.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  36. How do I get the Bluetooth option to install after I purchase?

    Reply

    • Hi.
      I have been using the software for a while and there is no option to download the logs. But you can go around this by using chrome browser.
      Just select the chat setting or anything and then choose print and then selection.
      Use a pdf printer and you will have a copy of the log you want..
      Usually when u make selection on browser, scroll till the end of the file and make sure all is selected before you hit print.

      Reply

  38. Hi,

    Could you tell me if I text the camera code to the target phone for the snapshots, Does the target phone show the code via text or is the text blank?
    (I’ve already tried submitting a ticket but all I get is the troubleshooting link which doesn’t explain that part)

    Thanks!

    Reply

    • Hi Erica,

      For the stealth camera you will need to login on control panel account select “Settings” and there you will find Stealth Camera code: #$#camera#$#
      You will need to send this code as a message from any other cell phone and it has to automatically result with taking a picture and uploading it on control panel into the “Photos”. On the target phone won’t be any informations about that message as if it had never been sent.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  39. how do you make a call from the control center to activate the listen surrounding

    Reply

    • Hi Steven,

      Login to your online control panel and go to “Listen Surroundings” and there you can set up to 5 control numbers.
      With this number you can’t make a regular call because every call will result with microphone activation. To Make a Regular Call you will need erase it from control panel list. How to enter the number? For me it worked in this formation: 1234567890
      http://gravitymobilespy1.kayako.com/Troubleshooter/Step/View/12

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • It is not working jeff, i have entered no. on control panel, but it is not making invisible call to listen surroundings , also i am able to use the number to call other numbers as regularly. please provide immediate solution. explain in detail pleas.

        Reply

  40. I cant install in cydia de setting 0722, they said is a error and overwrite!!!! how can i do???

    Reply

  41. The link doesn´t download into the target phone it says ´the down load stopped ´ why is that?
    I also tried to download it into my computer to install it via USB, but it doesn´t open open, is it suppous to open in my computer or just to transfer it to the target phone? the same with the App installer, it doesn´t opend and how do I use it with the APK file ????

    please advice
    Thank you very much

    Reply

  42. Hello,i just install the apk to the target phone(note2), and tested it with photos,text messages,phone call and viber between my phone and the target phone.
    The problem is that nothing new has appeared in my control panel. Its has only the calls and text messages before my apk instalation.
    does the target phone need to be online to show the activities? I had it online for some minutes but also nothing new appeared.
    i also tryed to find some old messages that was deleted last week from target phone and again,nothing.
    the calls and text messages was the reason that i boight the apk,if i cannot view them i will return the product..
    Hope you can help me 🙂
    Thanx

    Reply

    • Hi Maria,

      Did you root target phone? Nobody say that it is necessary for the Android devices to root it in order to all spy features work. Note that this is necessary for all spy softwares not only the Highster Mobile.
      You will get all text messages after installation is completed and it will be uploaded to your online account and there you will be able to see it. If the target person delete some SMS or call or other logs it will be still visible to you on the Control panel. In order to get activities uploaded to your account the target phone will need to be online. it doesn’t need to be online all the time the logs will be uploaded when it will be.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hi maria
        yes I brought this app mostly 4 internet history & emails I followed instructions it downloaded but the Web history shows nothing from when I installed it & I cant c any emails or web accounts I can c sms & phone logs tho I asked highster why this is and now they say to access everything u have to root the phone which can be very difficult and most need the phone and computer 2 do it plus u have 2 uninstall the spy app to do this then re install it again I don’t even have a computer or know when I can get acess 2 phone again im pretty annoyed they said its in the instructions but not once it said this

        Reply

  43. I didn’t get btscanner with my purchase. How can I download it? Please suggest.

    Reply

  44. Dear sir,
    I purchased the application and installed it.
    But in the initial phase I entered the license key and put another mobile number instead of the mobile number of the phone being tracked.
    What are the implications of the above, and will the tracking be affected ?
    Awaiting your feedback

    Reply

  46. The blackberry I want to trace is locked. I can not get in the phone without the passwords.
    Is it possible to install it another way?

    Reply

    • Hi Johan,

      You will not be able to install this or any software to a cell phone that is password protected.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  47. Hello,

    I have installed/uninstalled highster several times to the same phone, but can not get any audio on the call recording conversations. They show up on the control panel but when I click on one or try to down load it says no audio. I also have not been able to get the listen surroundings to work…and the phone call log is only working randomly.

    Reply

  48. What is this control number you keep speaking of? Yet its nowhere in the emails when purchasing and there’s nothing on the control panel. The answers are so vague. I installed this product on target phone last night and can’t get anything but contacts, few pics and very few call and text logs. Not everything is going through and none of the features work.
    The target phone is an LG G2 and is already rooted. Installation was done correctly. I set it up. And nothing works. The screen shots worked one time. Doesn’t record all calls. GPS is stuck at the target home address.And the mic will not work for listening .
    I have spent an entire day looking all over the webpage that was designated for all my info. And there aren’t any setting or options for anything of how to do anything.
    I still am confused as to where this magical control number comes from and how to use it to even call the target phone. I tried to figure it out and all it did was call their phone until it went to voicemail.
    I contacted support twice today and waited forever for replies back to my issues of nothing at all working and a serious lag on the very very few things that ARE working.
    And all I got in response was a vague email not clearly stating how to actually fix the problem, what could be wrong, or what I should do. Followed by a “please kindly read the FAQ”
    Okay, I read the FAQ dozens of times I practically have it memorized and unless I was not given all info or there is some other webpage I should be on or somewhere I am supposed to retrieve the control number or way to access the features…. I honestly don’t know what to do with this. I paid for something that frustrated me all day long, its 4am and I’m still upset and frustrated trying to figure out how it was works.
    Please do try explaining things in a better way. I’m sure the product probably works great. But telling people “we have a control number you can access through your control panel to call the target phone….” Okay, where in the control panel is this at? Where is this designated control number and how do you use it?
    There are literally no directions in how to do anything more than install the software onto the target phone. That’s about as much in depth as instruction goes and the site is completely confusing because you hardly have access to anything.
    I really, really would love to have this problem figured out and be able to use this product as I’ve seen some good reviews. But it seems the reviews are either that it did not work at all or that it worked great.
    I just would like someone that I could speak with to take care or all these issues so I can get this up and running correctly.
    Please actually explain what to do and how to do things. And where this control number is at. I don’t receive anything in my email either for notifications.
    Please help.

    Reply

    • Hi Jax,

      The control number is a number that you designed in your control panel.
      http://evt17.com/highster/
      Login on it and go to “Listen Surroundings” and there you can set up to 5 control numbers.
      With this number you can’t make a regular call because every call will result with microphone activation. To Make a Regular Call you will need erase it from control panel list. How to enter the number? For me it worked in this formation: 1234567890
      http://gravitymobilespy1.kayako.com/Troubleshooter/Step/View/12
      Features like: SMS, Call, Calendar, Install App, Open App, Email, contacts, Browser History, Photos, Videos has to work without doing anything.
      For communication Logs the target Android based cell phone needs to be rooted.
      For the stealth camera you will need to login on control panel account select “Settings” and there you will find Stealth Camera code: #$#camera#$#
      You will need to send this code as a message from any other cell phone and it has to automatically result with taking a picture and uploading it on control panel into the “Photos”. For Call Recorder feature you will need to login on control panel account select “Call Recording” and put it “on” also go to the “settings” and put the numbers into “CALL RECORD FOR SPECIFIC 2 NUMBERS”.
      Hope this helps.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  49. i need help i purchased highster mobile June 4th i got a few sms message s until June 6th and no more and as far as the other the other features it says it has no data what am i doing wrong do i need to get the target phone to fix it or can i do it from my android .? Theirs no way i can get the target phone even if i was to get sms message s and call recording id be happy with please give it to me in detail what i need to do to hopefully get this running right . thank you
    CGH

    Reply

    • Hi Cathy Hayden,

      I will need more information. What is the type of the target phone? Does you install it correctly? Is there something that you or target person did and after that you don’t get anything?

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  50. hi. can anyone tell me what is the distance or coverage of which u can pick up live recording. i am seeing that you have said up to 25 miles away by bluetooth.
    does this mean if the product wasn’t applied by bluetooth, would the coverage be greater and if yes would it cover over 50 miles away

    Reply

    • Hi Martin,

      With BT scanner you will maybe be able to retrieve text messages, call logs, emails and GPS location up to 25 miles and it is preferred to be as close as possible.
      If you install Highster Mobile on the target phone than the distance isn’t problem.
      Hope this helps.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  51. Ok was wondering. Do you have an app for the person who is spying with an iphone or do you have to use the website evt17 to spy?
    I’m not talking about target phone either

    Reply

    • Hi Regena,

      No there is no app on App Store so you need to use website evt17 to see extracted informations.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  52. I am thinking about buying Highster but I need to know REALISTICALLY how long would it take me to install the application in the target phone, half hour, one hour…? Would the owner of the target phone be able to see they have a new application installed on their phone? or will the application be listed on their list of downloaded/running applications? And if the owner of the target phone is able to see the application, would they be able to find out where the information from their phone is going to (my e-mail address, my phone number, etc)?
    And last, I plan to buy Highster and install it to one of my own phones first (to practice kind of thing..) and then try with the real target phone, so can I buy the extra license key at the same time I’m buying the software?…so I don’t have to worry about that later..and how much each extra license key costs?
    I hope I receive an answer as I’m trying to buy a cellphone tracker software in the next few days.
    Thank you!

    Reply

    • Hi Celia,

      The installation process is very fast. The actually time needed depends from person to person. If the target phone is Android you can see all step by step installation procedure here and estimate how many time it will take you to install the app:
      http://www.phonesspy.com/highster-mobile-review/

      Also note that social network Logs require rooting of the target Android cell phone. If the target phone is iPhone than you will need to jailbreak it first what will take you also some time. You can also do jailbreak and root with another programs on the market but they cost some extra money. This software does not provide free license period or multiple license usage so you are not able to try it first. If you really want to try it then you can buy software and make shure to refund it and buy it again. They will be able to see it as long as you hide traceability with SMS command. After that the spy app is invisible and target person won’t be able to spot it.
      Hope this helps.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  53. I am having a problem register Highster Mobile on the target phone. Can anyone tell me where the app stores user data so I can delete and try to reregister the app.

    When I first downloaded and installed the app, during the registration process I accidentally entered the phone number of the phone I wanted to use to monitor the target phone and not the target phone’s number. There was a problem with only some of the features working so I tried to uninstall the app. I tried Master Uninstall, Simple Uninstall and Remote Uninstall. None of these options work for me because deleting the contents of the download folder did not make the app icon will visible so I am not able to delete the app and any data it stored.
    Can anyone offer any suggestions?

    Reply

  54. I purchased hyster mobile from u a little while back and I never got a chance to use it some how all my info u all sent me through my email was got lost if u can please send me the software I purchased from u again so I can put it to use

    Reply

  55. Intallerade dsx0403.apk via länk . Allt gick bra men när jag ska öppna appen så stänger den o säger app clost. … har provat 3 olika samsungs4 samma fel på alla tre….hjälp

    Reply

    • Hi Nano21,

      Most likely your non-signed applications option is set to off. Go into settings and set it to on.
      If this does not help download APK to your PC and then copy it to target phone. Then try to install it. Check for more informations here:
      http://www.phonesspy.com/highster-mobile-review/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  56. I went through the link you provided to install Bluetooth scanner and installed everything. I was able to pull up the blue tooth scanner but now when I do file open, type in phone number, and then hit start I get the command below. I have tried deleting everything then reinstalling. It seemed like it was going to work in the beginning then I went and tried to change the compatibility mode and that’s when I got the error message about not licensed. I have windows 8.1

    [USR] 0.11.10 Reading: 2142744860
    [USR] 0.11.13 Not licensed

    Reply

  57. I installed the BTScanner and it would not open. I downloaded the JAVA SE which includes the JRE. I even did it separate and added Java 8 too… even net bean.

    I also followed the directions and did he troubleshoot compatibility and changed each of the 6 files in the zip folder to windows 8.

    The scanner still wont open. I don’t know what else to do. Please assist. thank you

    Reply

  58. I have installed highster mobile but i dont know the mobile number i should put while at the first page of installing on target phone? is it my number that i will use to control or the target phone number? and if i unistall remotely from a target phone number will i be able to reinstall it using the same licence

    Reply

    • Hi Macho Chali,

      During the installation process you designate a number that you will use. You can install app without even knowing target phone number.

      Each purchase comes with one active license key which enables you to monitor one device. You are able to install a license key multiple times to same device.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  59. Hi Jeff, I have installed the Highster spy software directly onto the Android Galaxy Ace target phone. I can view the sms and call logs, I can listen to surrounds but nothing else works. My problem is that I cannot get the GPS Log or GPS Tracking and Call recording to work. I have put my (Phone to monitor from) number into the target phone as adviced by Highster. I Have been in contact with customer support but like so many others they just refer you to the help section on Highster web site. If you can shed some light on how to fix the problems it would be appreciated. Unfortunately the Highster installation guides do not go far enough to enabl correct installation. I have uninstalled and re installed 3 times now but still no success.

    Reply

    • Hi Paul,

      Ok here are my advices hope they helps.
      For GPS you will need to make sure that the target phone have active this GPS Settings:
      1.) Settings – More – Location Services.
      2.) VZW location services (for Verizion Wireless customers).
      3.) Standalone GPS services.
      4.) WiFi mobile network location.
      Also check does the “Verify Apps” option is disable:
      1.) Settings – More – Location Services.
      2.) Select “More”.
      3.) Select “Security”.
      4.) Disable “Verify Apps” box.

      To start receiving recorded calls from the target phone first thing you need to do is to turn the call recorder “ON”. To turn the call recorder “ON” you need to:
      1. Login to your User Control Panel.
      2. Locate the “Call Recording” option.
      3. In Call Recording option set “ON”.
      Also check your Highster Mobile version and also target phone Network settings does it GSM/CDMA.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hi Jeff, in the beggining Highster was recording sort of 30% of the calls. Now, none of them. I have already proceded all of your hints but the one in order to check Highster Version. Wher can I find which version is installed to the target phone? Which one is compatible with Galaxy S3, and also, should I consider Galaxy s3 a cell phone or a tablet, in order to install it properly?

        Reply

  60. I’ve installed the bluetooth scanner and even am using the Bluetooth dongle. It won’t even pick up my own phone in my own room. Is there any evidence of this working, if not I’d like a refund.

    Reply

  61. Hi
    I installed it on my own phone to see if it will work can I uninstall it and install it on the target phone. Thanks

    Reply

    • Hi Jane,

      If you use licence key then you can’t. Each purchase comes with one active license key which enables you to monitor one device. Also you are able to install a license key multiple times to same device.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • So if i need a new license code id have to do a brand new purchase?

        Reply

        • Hi Francheska,

          Unfortunately yes. One license key is for one phone so you will need to refund the software or buy it again.

          Best Regards,
          Jeff

          Reply

  62. hi
    I have buy this software and now and install it on an iphone when I call through a different iphone it is not activating the microphone instead its ringing on the target phone
    I have put the phone number correctly on both the target phone and the phone with which I will call the target phone
    please help
    thanks

    Reply

    • Hi Dolika,

      Recording of the smartphone surroundings is feature for Android and iPhone only. Highster Mobile uses a “control number” to easy activate the microphone.
      From your control panel, you can enter the control number and activate the microphone if you call target phone. If you do that and microphone does not activated then check problems which can show up.
      You can check your Highster Mobile version.
      Check the target phone Network settings does it GSM/CDMA.
      If everything is correct then you need to reinstall the program to the target phone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • I have a couple of issues with the program. I have install the highster mobile on the target phone, but the spy number lights up on the target phone once and goes away. Why could this be happening? Everything is done step by step of the directions. And for the call record- when I installed there is no spot for the email to be entered I am not getting the call records at all.How do I enter my email address to where I want sent or can I get it sent to the spyphone? On the target phone in the network settings for the Android it has CDMA/EvCo, CDMA only, EvCo only- which should be checked? Please help, technical support is no help with this. Thank u.

        Reply

  63. I downloaded on my iPhone and I put the target number as the number I want to spy on I only get my info from my phone that I call and use… How to do thus correctly and spy on there phone it’s confusing I put five numbers that I sang to spy on but no info except for mine I need help maybe all the info will go to the other people

    Reply

    • Hi Jamel,

      Once you have installed the app you designate a control number, every phone call from the control phone will result with the activation of the target phones microphone. You can also set 5 control phone numbers from your control panel.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hi I have installed highster I get most sma but not all why is this? Also I can’t activate microphone and am unclear when and where I should have put the control number should I have put this into target phone when I installed it. I use my laptop to monitor phone not my mobile. Would this be a problem. Other features work good not tried stealth camera tho.
        Please help thank you

        Reply

  64. I have tried several times to install and have not been able to do so. The BT scanner will not open . I have done the manual compatibility and nothing works. I followed the instructions to the letter and have not been able to set up. Nobody offers help except to tell you to connect to a browser that gives instructions.

    Reply

  65. Hello,

    I’ve been trying to get help from Support desk, no help. I have installed and uninstalled so many times, the call record-does not work and listen surround work every now and then. Oh and the spy number lights up only once and shows up in call log, why? I have a question I hope you could answer, when installing when adding the mobile id in that is the target number, right? And at the end where you enter up to 5 numbers I enter the spy phone number and/or email, right? In the control panel- where it says call record for specific 2 numbers, is that spy number or target number and do I enter it with 1(country code) or +18452837797 spy number? Where it says get notify a number calls-can I put an email address or spy phone number? Do you no what could be wrong if it is not recording calls? And why I could only listen to surround a few times. Help I can’t keep trying to get phone to unistall and reinstall.

    Reply

    • Hello,

      Jeff, I have a couple of issues with the program. I have install the highster mobile on the target phone, but the spy number lights up on the target phone once and goes away. Why could this be happening? Everything is done step by step of the directions. And for the call record- when I installed there is no spot for the email to be entered I am not getting the call records at all.How do I enter my email address to where I want sent or can I get it sent to the spyphone? On the target phone in the network settings for the Android it has CDMA/EvCo, CDMA only, EvCo only- which should be checked? Please help, technical support is no help with this. Thank u.

      Reply

  66. I tried to install highster on the target phone and link did not work. Also, I installed it on my pc and downloaded it to my phone. How do I tell app which phone to track?

    Reply

    • Hi Rosemary Tench,

      Are you sure that you enter good link? If you enter a good link then it should the installation would need to start automatically. Here you can find some help:
      http://gravitymobilespy1.kayako.com/Troubleshooter/Step/View/21
      You can’ t install application on one device and specific her to track some other phone. You must install app on target phone and there you must enter the licence key because one licence key is for one device. If you already use licence key on wrong device you must refund and purchase it again.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  67. Trying to find out how can o install on other phone if I cant get access to it. Its locked and impossible to get to. Is there any other way of installing the software on that phone. Thanks

    Reply

    • Hi Dude,

      The program or any software cannot be installed to a cell phone that is password protected unless you know the password. However you can use bluetooth scanner which is included with your purchase to retrieve information from the target phone because it relies only on a Bluetooth signal. Note!! biggest distance is 25 miles away recommended close as possible.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  68. Hello i been trying to see facebook and whats app and always says no data found can you help me with pleae ツ

    Reply

    • Hi Mayra,

      Social Networking Logs feature is for Android and iPhone only. Can you give me more informations. Which is type of mobile phone target use? Can you receive other activities? Are you sure that the target use some social network?

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Yes i know for sure that the target use social network . And the mobile is a samsung galaxy s2 he use android i can see his call log and sms but not whatsup , facebook, kik or any social network.

        Reply

        • My suggestion would be to check is your Highster Mobile version correct for your OS version. If it is then try to uninstall the software and install it again.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

  69. I’m having a lot of problems with Highster mobile. I installed it to the target Samsung Galaxy 4 target phone OTA. I was getting SIM text messages, call log, and GPS log/tracking. However, I stopped getting SIM text messages…I checked by texting target phone to see if it would show in my dashboard- but it didn’t. So, I uninstalled and re-installed Highster mobile, but no luck. I also never could get the record phone conversations or listen to surrounding features to work. I’ve sent many emails to Highster support, but all I get is links to “Troubleshooting.” I’ve explained that I’ve reviewed all the links and still no luck. Now, I don’t get any replies from support. I really want this to work, but I need help setting it up correctly. Highster doesn’t offer any phone support and their email support is prompt but not helpful. please help me.

    Reply

    • Hi Peter Fong,

      Yes I know many people don’ t like Highster support 🙂 . If you done everything correctly then this should not be happening. You say that you uninstall and install it again so that obviously this exclude the possibility that target person remove spy software but is it possible that target person do Factory Reset maybe? Also where you bought the software, did you bought it from us?

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  70. Hi Jeff,

    I’m having difficulty accessing the microphone activation. Can you help me out please. Fabulous app by the way.

    Reply

    • Hi lyna,

      Recording of the smartphone surroundings is feature for Android and iPhone only. Highster Mobile uses a “control number” to easy activate the microphone. From your control panel, you can enter the target phone number and activate the microphone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  71. Hi Shelly,

    To start the tracking with Bluetooth scanner follow next instructions:
    1.) Install the program.
    2.) Lunch it.
    3.) Click on “File” and then “Open”.
    4.) Next to “File Name:” tape the phone number you wish to spy.
    5.) Now click on “Open” and after that on “Start”.
    6.) Wait until the connection is established.

    Note!
    The Bluetooth scanner will display information if the scanning computer is on and if connection is established. Once a connection is established with the target phone, information from that phone will begin to appear on your computer screen.

    =============================
    Jeff
    Technical Support Representative
    Phones Spy

    Reply

    • I never received a link to download app and paid with order #22700079…please advise

      Reply

      • Hi Victoria Barkleyu,

        I checked and there is no such order with this number. You buy software on some other page. I suggest you to refund the purchase and buy Highster mobile from Phones Spy and then you will get everything. Here is the link:
        https://secure.avangate.com/order/checkout.php?PRODS=4557555&QTY=1&AFFILIATE=48922
        Also in future I suggest you to read reviews of other people before you make purchase that is how I do.

        =============================
        Jeff
        Technical Support Representative
        Phones Spy

        Reply

  72. I have highster mobile but do not have access to the target phone. I downloaded the bluetooth scanner and it pulled up something but how do I get to the information? I logged into my highster mobile account and there was no SMS, Email, Phone Log, etc information. Please help.

    Reply

  73. Does the target sim card needs to be in the target mobile at the time of installation of highster mobile application?

    Reply

    • Hi Andy.

      For installation of Highster mobile application sim card does not need to be in target mobile.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hi Jeff,

        I bought the highster mobile application and received on my email a control panel URL, a username and a password. I have access to the target phone too and would like now to download the application on it. I’m assuming i have to start by opening the control panel URL in the target phone or i’m i wrong ?

        Reply

        • To install you need to:
          1.) Enter URL that we give you (example: http://123.com/spy.cab)
          2.) Tap “Enter” to download.
          3.) Enter a cell phone number or email address where you want information sent.
          4.) Tap “Save” to save your entries.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

          • Hi Jeff,

            The highster application is requesting me to jailbreak the target iphone with cydia before i’m able to install highster. Is this normal? How can i do it , please help me. I’m running short on time
            Thank you

          • Yes iPhone need to be jailbreak before installation. You can use cydia or any other way to jailbreak it.

    • Hi Jamez.

      You have more ways to install Highster mobile. The simplest and the best way is to enter a link that you got with application (when you make a purchase) into the target phone’s web browser and application will start to download automatically.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  75. how does one deactivate it from your user control panel?

    I installed it on my tab to test it out, tried deleting it so i could install it on the one i want to monitor, but this apears when installing it on the New tab: “this Licence key already used by another Device”

    so can you guide me through where i click on user Control panel to deactivate it??
    thank you

    Reply

    • Hi Lise Larsen,

      The remote uninstall feature lets you finish and tidy up your monitoring setup. Uninstall Mobile Spy Remotely from your Online Control Panel. For more informations visit:
      http://highster-mobile.com/features.html

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

    • Hi Beraud,

      Durée Highster Mobile Spy licence: durée de vie.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  77. How does one purchase the highster software from Kenya?

    Reply

    • Hi Gilbert Mauti,

      You can buy Highster mobile softwere with Visa/MasterCard/Eurocard, PayPal, Bank/Wire transfer, American Express, JCB, Discover/Novus, Diners Club, Fax. Purchase can be made from anywhere around the world and you can monitor activity of the target phone from anywhere around the world. You can buy softwere from here:
      https://secure.avangate.com/order/checkout.php?PRODS=4557555&QTY=1&AFFILIATE=48922

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  78. I’m in need of help. I can’t figure out how to monitor another phone. I made the mistake in spying on my own phone. I would really appreciate a walkthrough on how to monitor multiple phones or somehow reuse license key.

    Reply

    • Hi Trey,

      The spying is easy all you need to do is to install application on the target phone and informations will start to show up in your user control panel. If you want to monitor other phone you can install the software to the new phone without having repurchase. Also you are always able to uninstall the program or deactivate it from your user control panel. If you want to monitor more phones with one license key that is not possible. Each purchase comes with one active license key which enables you to monitor one phone. Additional license keys must be purchased separately.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

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