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  1. I found out. Highster mobile was installed on my phone from my girlfriend. I would like it OFF. How can I get this spyware OFF?????

    Reply

    • Hi Zeek,

      The only certain way is to make a factory reset. Note that you won’t only remove spy software, you will also remove all your data.

      Best Regards,
      Jeff

      Reply

    • Hi Manoj,

      You will need to install Highster Mobile on Android cell phone you want to monitor. Once you install the app, you will be able to login to your online control panel from your iOS, computer, tablet or any other device and monitor all target phone activities. More about how to install Highster and set everything up on Phones Spy installation guides:

      http://www.phonesspy.com/how-to-install-highster-mobile/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  3. Dear All

    I purchased this product and installed on my iphone 4s last month. Till now am not getting any updates from the server. When am trying to contact the technical team or the customer service team they are always asking me to re install the program. I did the same process several times but till noe there is no use. If i ask for the refund, they are saying that i already installd the program and they cannt able to refund the amount. If the the program is not working properly, they have to do the alternate arrangement to rectify or suppose to refund the amount. From the day of purchase am running behind the technical support team to resolve the issue. But till now they are not responding well and still am waitng to resolve. Now you can thing about this program before you are going to buy.

    Thank you

    Reply

    • Hi Shyam,

      Can you please contact me from here:
      http://www.phonesspy.com/contact/
      I will try to connect you with person which can solve your problem.
      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  4. I already install in my iphone. But am not getting any updates. As per the technical team’s advice i re install the program. Now i cant able to varify the license. Please help me to resolve this

    Reply

  6. I purchased Highster mobile for an android phone. I see text messages and phone calls. I can’t get call recording or listen live to work am i missing something, also i don’t get instant update it takes a day or so.

    Reply

  7. Hi

    I would like to install this on iphone 4s. Is it required to jailbreak before installation. PLease help me

    Reply

    • Hi Shyam,

      Yes iPhone needs to be jailbroken in order to install apps form other places than app store.

      If you can’t access to the target iPhone then you might be interesting in mSpy. mSpy is the only software on the market that does not require jailbreaking or physical access. Note that this is only for iPhone. The mSpy designers has achieved that through online control panel and all you need to do is to input the required..
      -Apple id and
      -Password
      … into the online panel. You can check it here:
      http://www.phonesspy.com/shop/mspy-world-top-selling-cell-phone-spy-software/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  8. Jeff,
    I have used highster for about a year now and it works pretty good (although the support seems to be run by a computer) my son broke his phone so I bought him another one along with a new highster account. When I purchased it, on my user/email it put a ” _1″ on the end of my email. Instead of reading [email protected] it now reads [email protected]_1. Seems harmless enough but the mobile app will not log me in. It says its not a valid email address. I can log on to the PC fine but not the mobile app which is what I use all the time. I did put a support ticket in but they said it was generated because another one exists. I understand that but it does not solve my problem of logging in the mobile app. I did suggest deleting my first account or changing my user. as of today I just get computor generated support. Do you have any pull with them to get to the root of this problem?

    Reply

  9. Hello!
    If I buy Highster and install it on an unrooted Android, what features will work and how? I have NO intention of rooting!! How does recording surroundings work? Do I set a time when I want it to start/stop? How long is it possible to record? Is call recording oneway or twoway? Is Highster in stealthmode, or is it visible on targetphone?

    Reply

    • Hi Linda,
      Spy softwares does not support social network features if the target phone isn’t rooted. Also sometimes call recording feature does not work and some of SMS commands.

      Once you have installed the app and designate a control number, every phone call from the control phone will result with the activation of the target phones microphone. A regular (normal) call cannot be made without removing the Control Number in your control panel.

      Call recording
      The maximum time of each recorded call is 15 minutes. Any call lasting longer than 15 minutes will be truncated. You can set the call record for 2 specific numbers and when the call is made recording begins.

      When you install the app it is visible with name Device. It will be visible as long as you hide traceability with SMS command. After that the spy app is in stealth mode and completely invisible and target person won’t be able to spot it.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  10. Hi I have recently purchased Highster and installed it.
    As I will not get access to this phone again so I decided to buy a new mobile install this and then gift. I have already installed and inserted the target sim number but no sim, as it is not available with me while installation.
    Do you think, this will work, as I tried inserting another sim and sending a test message, but it does not show in the logs.
    Neither do facebook activity shows.
    I re-rooted the HTC One mobile too.
    Only it shows the browser history, contacts from my account and apps history.
    Please explain as this has to be fool proof and I will not be able to easily get hold of that mobile again.
    Additionally, somewhere I read that it is also possible through bluetooth scanner. How does that work? can I install BT scanner in my mobile and track the target mobile?
    Last thing, does the target mobile needs to have the internet package? As the target phone user only works on wifi and no data.
    Thanks

    Reply

    • Hi Jai,
      I think it won’t work. You will have to find the way to take the target phone and install it.
      With BT scanner you will maybe be able to retrieve text messages, call logs, emails and GPS location up to 25 miles and it is preferred to be as close as possible. Also BT scanner does not wotk as it should and sometimes you will not be able to set it up.
      The btscanner must be downloaded and installed to a computer.

      The problems which can show up are Bluetooth Scanner compatibility and Jave Runtime Environment.
      Java Runtime Environment. You can download it from here:
      http://www.oracle.com/technetwork/java/javase/downloads/index.html
      Bluetooth Scanner is compatible with Windows XP and Windows Vista. If you want to run BT scanner on Windows 7 or higher then you need to change the compatibilty mode. Follow this instructions:
      http://www.eightforums.com/tutorials/6832-compatibility-mode-use-windows-8-a.html
      If you are using Mac then you need to install the program Parallels to your Mac. You can get it from here:
      http://www.parallels.com/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  11. I installed it on my phone for testing. Now I’m not being able to uninstall from my phone it to put it on the target’s phone. How do I do that?

    Reply

  12. If you want to use the other things on the app I was told by highster mobile tech help the target phone needs to be rooted.
    But you can get alot of info on recorded calls when it works (if) and from text messages, but only if the text messages are not sent and then right away deleted as then they dont show up on the list unlike highster says they will!
    Hope that helps.
    Glen

    Reply

    • Hi Glen,

      Yes nobody say that it is necessary for the Android devices to root it in order to all spy features work. This is necessary for all spy softwares not only the Highster Mobile.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

        • Hi Amanda,

          For rooting your Android phone i would suggest you to use some routing app. There is various of app on the market some are free some cost some extra money. There is one app called 1ClickRoot that I can suggest to you. You can find additional informations from here:
          http://www.tmcapp.com/1clickroot/

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

  13. Hello
    I purchased the highster mobile app for a tmobile samsung galaxy avant running android version 4.2 and in answer to your question, yes every comand I have sent to the target phone has shown up so the person useing the target phone can see it.
    So I just dont use the comands, because its not any type of spy anything if they can see it!
    Also I have had nothing but problems with this app the whole time I have had it!
    First got the app , only would see call /text logs, open apps, installed apps, and gps logs(only when gps on target phone was on!) Again not a spy app if the user turns off the gps!
    Yes you could send a text comand to turn on gps, but they would see it.
    The ap use to give me little of the information that I wanted, but since I have had to uninstall and reinstall app several times. And now had to upgrade to the newest version of the app, that works even less the the older one!
    Now the app shows up on the app list and cant be hidden or deteted with the tracability text comand!
    Im sure with at this point I will not get a refund as I have had it about 2 months but with 7 submitted help tickets the time I have had it.
    I do not think that highster mobile spy does what they say they or the app will do.
    And the tech help is a joke!
    Thank you
    Glen

    Reply

    • Same problem for me as well. I think the system has been misrepresented in some of its applications. THe only ones that consistently work are call log and SMS. Not sure if the out going *67 calls show up on the call log.

      Reply

    • Hi Glen,

      Only few of the spy features work if the target phone isn’t rooted. In order to get other spy features you will have to root the target phone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  14. This is something I’m wondering as well…. do they actually receive this txt that we send to activate the stealth camera?

    Reply

  15. I ran it trouble while using the application. how can i deactivate my account?

    Reply

  16. Hey, going to purchase regardless. But just wondering what information can I retrieve from a non-jailbroken iPhone? Will I only be able to use the blootooth scanner? And what information can I retrieve with only this?

    Thanks!

    Reply

    • Hi Johnny,

      You wont be able to install the app if the iPhone is not jailbroken because this allow you to install applications from various sources in addition to those found in the Apple Store.
      With BT scanner you will maybe be able to retrieve text messages, call logs, emails and GPS location. I would not suggest you to use it because it is hard to set this thing up. My suggestion is to jailbreak iPhone and install the app on it.
      Hope this helps.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  17. I am trying to install highster mobile on Galaxy note 2. However when I try to install I get.error message, ” NOTE NOT FOUND. MAY HAVE BEEN DELETED OR MOVED”. What is that mean ? Any solutions I was using Stealthgenie before.

    Reply

  18. Hi,
    I bought the product and by following the instruction program was installed on the target phone. I pretty sure that everything was done in proper way.
    When I login to the control centre I can’t see any viber or Facebook logs. Gps doesn’t show the target and the microphone is not working. Only sms and call history are available to see. Basically most of things are not working. GSM/CDMA is setup, call regarding is ON, unknown sources – tick on. I tried to uninstal the system but I couldn’t find any application called “ilfsmsgpspy”. HELP!

    Reply

    • Hi Jamess,

      If you want to get WhatsApp, Facebook, Skype, etc. features to work you will need do root the target Android cell phone or tablet. If then features won’t work you will need to submit a ticket here:
      http://gravitymobilespy1.kayako.com/Tickets/Submit

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • To get all the features to work I need to root the target android cell phone, How do I do that,,,,,?

        Reply

        • Hi John,

          For rooting your Android phone I would suggest you to use some routing app. There is various of apps on the market some are free some cost some extra money. There is one app called 1ClickRoot that I can suggest to you. You can find additional informations from here:
          http://www.tmcapp.com/1clickroot/

          Note! There are also a lot of free apps.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

  19. I have installed the software and can see updates of call logs and sms.. but nothing for Whatsapp. ? It stays on “No record found”. And I have sent a whatsapp to the target phone about 5 hours ago. Also the location doesn’t update. It stays on the same location as 6 hours ago… and the phone have moved alot!

    Reply

    • Hi Cartly,

      If you want for the Android devices to get WhatsApp, Facebook, Skype, email, BBM, Viber and Instagram features to work you will need do root the target Android cell phone or tablet. All other spy softwares also This require that Android devices are rooted to get social media logs. Fortunately these things can be done for FREE and are easy to do.
      If the target phone disable Location Services then you won’t be able to see GPS logs.
      For GPS this target phone settings must be on (Android):
      1.) Tap: Apps – Settings – More – Location Services.
      2.) VZW location services (for Verizion Wireless customers).
      3.) Standalone GPS services.
      4.) WiFi mobile network location.

      Hope this helps.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  20. When installing it on the target phone, do you type in you Control Panel URL into the target phone’s web browser?

    Reply

    • Hi Jacey,

      No you will need to enter the download link into the web browser. You will find all Highster Mobile installation procedure in step by step explained here:
      http://www.phonesspy.com/highster-mobile-review/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  21. I just installed highster mobile app on android device. It’s showing call logs but Call Recording is not working. Out of 20 call logs, there is only 1 file in Call Recording tab and that too on 0 bytes. Is Call Recording working for anyone else on Android ?

    Reply

    • Hi Ankur,

      Problems which can show up:
      1.) Some phones have an auto-answering feature which enables the phone to accept or acknowledge an incoming call. Make sure the auto-answer feature is set to: Off/Disable.
      2.) Check to make sure that the control number was entered correctly during the installation proces. The format: 1234567890 (no dashes or parenthesis).

      To start receiving recorded calls from the target phone first thing you need to do is to turn the call recorder “ON”. To turn the call recorder “ON” you need to:
      1. Login to your User Control Panel.
      2. Locate the “Call Recording” option.
      3. In Call Recording option set “ON”.
      Also check your Highster Mobile version and also target phone Network settings does it GSM/CDMA.

      If nothing hepls submit a ticket here:
      http://gravitymobilespy1.kayako.com/Tickets/Submit

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

    • yes mine is working but I am having problem with the call log and listening to surrounding sound is playing music instead of just listening to the background

      Reply

    • I used to have mspy which is also avangate billing. They have just stopped call recordings without notifying me. Will this product also withdraw this feature ?

      Reply

      • Hi Sue,

        Highster Mobile teams don’t have in mind to withdraw call recordings feature.

        =============================
        Jeff
        Technical Support Representative
        Phones Spy

        Reply

  22. hi
    i have just purchased highster mobile
    i would like to unistall it ,
    how to do it?
    as i have installed it on my phone,
    i want to install on my wifes phone,
    also i want to ask whether it can be used on two or more phones?

    Reply

    • Hi Vinay,

      One license key is secured for one phone and you can’t uninstall it and install software on another phone. You will need to refund and purchase software again. Than install software on the target phone. If you want to track two phones you will need to buy 2 license keys.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  23. hello,
    I have purchased highster mobile
    i want to uistall it
    how to do it?
    and also i want to ask whether it can be used on more then two phones ??

    Reply

  24. I installed the app to the target phone and everything is working for the most part.
    But I’m not getting voice recordings or contacts. I did everything it said but still no
    go. The target phone is GS3 from T-Mobile.

    Reply

  25. HI,Is Highster working on blackberry 9320? Need web hidtory, calls tracking, GPS, etc

    Reply

  26. Hey I really need your help! I dont understand about the installing part. Do I have to install Highster on the victim’s phone directly or can I do it through my phone. If yes, how?

    Reply

    • Hi Asyraf,

      You will need to install app on the target (victim) mobile phone. There is no app which can be install remotely on the target phone so you need access in order to install it.
      The installation proces depends on target phone platform: ANDROID, APPLE or BLACKBERRY.

      Here you will find Highster Mobile install instructions:
      http://www.phonesspy.com/how-to-install-highster-mobile/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  27. I downloaded highster a few days ago and still can’t establish a connection. Not even with my own phone sitting right next to the lap top. I don’t have access to the target phone so I’m using the bluetooth option. Do I need a bluetooth adapter for my lap top for this to work? The target phone is an iphone 5c. Do I have to jail break if I’m using the bluetooth connection? I’m feeling frustrated because it’s not working like I thought it would.
    Please help.

    Reply

  28. I liked to uninstal hm from my target phone, but remote uninstall dont work. Target phone is 1000 km from me and code dont work. What can I do

    Reply

  29. I really want to purchase this product, I’m curious, I have an android, and the phone I want to track is an iPhone, do I download the iPhone or android version? Also, do I have to jailbreak the iPhone I want to track? Because I don’t know how to

    Reply

    • Hi Tony,

      Yes you will need to jailbreak the target iPhone first. It will allow you to install applications from various sources. There are many free sources on Internet how to jailbreak iPhone. Just write it on search and follow the instructions.
      Then you need to install Highster Mobile on target phone (iPhone).

      1. First thing you need to do is to jailbreak the iPhone.
      2. Now the Cydia icon show up.
      3. Tap on the “Cydia” icon.
      4. Tap on the “Manage” – “Sources” – “Edit” – “Add”.
      5. Add link to download the software: http://cydia.myrepospace.com/patrick1470
      6. Tap on the “Add Source”.
      7. Wait for the process to finish.
      8. From sources tap on “patrick1470 – MyRepoSpace.com”.
      9. Tap on the”Settings 0314″ – “Install” – “Confirm”.
      10. Tap on the“OK”. Ok to enable Current Location for GPS feature.
      11. Tap on the “Return To Cydia”.
      12. Tap on the “Home” button.
      13. From Home screen tab on the “Settings” icon.
      14. Enter your License Key which you receive in your Email after purchase. Make sure that you enter License key correctly.
      15. In “Mobile No” field you need to enter the telephone number of the TARGET PHONE.
      16. When you are finish check does you enter everything correctly and then tap “Done” – “Submit”.
      17. If you done everything correctly then appear message “Valid License Key”.
      18. Tap “Ok” and the installation is completed.

      If you want to monitor activities of the target iPhone from your android device then you will need to install on android one free application which can be found on Google Play.
      1. Tap on the ”search” or “magnifying glass”.
      2. Now you will need to enter “Highster mobile” in the search field and tap on “Search”.
      3. The first app should be “Highster Mobile”. Tap on it.
      4. Tap on the “Install”.
      5. Tap on the “Accept”. This are permissions that the spy app needs.
      6. Tap on the “Open”.
      7. Now the spy phone app is installed and you can login on the online control panel from your mobile phone or tablet using username and password which you received in the Confirmation email.

      You can find more informations here:
      http://www.phonesspy.com/highster-mobile-review/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  30. Ihave entered the wrong phone number where information is to be sent how do i correct that.
    Target phone is S3 but failing to locate the file in Apllication manager where do i find it to uninstall and reintall

    Reply

  31. I bought this product an I don’t know how to set it ip on a iPhone 4s my time to install on the target is short so I need the fastest way an step by step procedure plz this is urgent

    Reply

    • Hi,

      First thing you need to do is jailbreaking target iPhone. It is a harmless procedure that will allow you to install applications from various sources in addition to those found in the Apple Store and there is many free sources on Internet how to jailbreak iPhone. How to install Highster mobile to iPhone device step by step instructions:
      1. First thing you need to do is to jailbreak the iPhone.
      2. Now the Cydia icon show up.
      3. Tap on the “Cydia” icon.
      4. Tap on the “Manage” – “Sources” – “Edit” – “Add”.
      5. Add link to download the software: http://cydia.myrepospace.com/patrick1470
      6. Tap on the “Add Source”.
      7. Wait for the process to finish.
      8. From sources tap on “patrick1470 – MyRepoSpace.com”.
      9. Tap on the”Settings 0314″ – “Install” – “Confirm”.
      10. Tap on the“OK”. Ok to enable Current Location for GPS feature.
      11. Tap on the “Return To Cydia”.
      12. Tap on the “Home” button.
      13. From Home screen tab on the “Settings” icon.
      14. Enter your License Key which you receive in your Email after purchase. Make sure that you enter License key correctly.
      15. In “Mobile No” field you need to enter the telephone number of the TARGET PHONE.
      16. When you are finish check does you enter everything correctly and then tap “Done” – “Submit”.
      17. If you done everything correctly then appear message “Valid License Key”.
      18. Tap “Ok” and the installation is completed.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  32. I tried to open the download and it says that the program has stopped working. I followed the instructions to a tee and tried to download and install several times. I can never get past that to enter any information. The target is a Samsung galaxy 4. thank you

    Reply

    • Hi Jeremy Huff,

      You will need to check the following:
      Unknown Sources Check Box is checked
      Verify Apps deselect

      Unknown Sources Check Box is checked
      1) Tap on the “Apps”.
      2) Tap on the “Settings”.
      3) Tap on the “Security”.
      4) Unknown Sources box allow (checked).

      Disable Verify Apps instructions:
      1) Tap on the “Apps”.
      2) Tap on the “Settings”.
      3) Tap on the “More”.
      4) Tap on the “Securit”y (Security & Screen Lock on other devices).
      5) Uncheck (deselect) Verify Apps box.

      You will find more informations here:
      http://www.phonesspy.com/how-to-install-highster-mobile/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hi Jeff,

        I bought the software 3 days ago. Could not see Whatsapp messages and Facebook (those are the most important I want to see). I have read the trouble shooting blogs and they say that my Phone is not rooted properly. Does that mean that I did not install the software correctly? Can I uninstall the software from the target phone and install it again? or is there another solution to this.

        Reply

  33. Hi I bought highster mobile got my user name password licence key but I don’t know to set up OTA on the target phone what is the link? To install on the target phone can u sent me a step by step for first timers plz

    Reply

  34. I purchased highster mobile a month ago, the targets phone was running slow so they reset the phone I lost connection! I tried installing again but it keeps saying license key already in use. What’s wrong

    Reply

  35. I’m A target of Highster. Is there a way to get rid of this ….. Software?

    Reply

    • Hi Michael,

      The most efficient way to remove spy software from your phone is to do a Factory Reset (Note! Backup your data first). You can do it yourself or take your phone to your local supplier and ask them.
      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • my friend s phone got highster ( target phone) without her knowledge, how to delete highster spyware from her mobile.pl reply.

        ty
        ravi

        Reply

  36. Hi ,

    If I have an iphone and the target has an android (DASH BLU) .. Which software would I download ?

    Reply

    • Hi Amani,

      You download software for Android.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  37. I have no access to the remote cell phone anymore.
    All of the sudden no more sms messages are posted.
    Also the calls say 30 minutes long but the recording is only a little over 2 minutes. Why is this happening?

    Reply

    • Hi Chris,

      You can check does you have the latest version of Highster mobile, target phone Network settings does it GSM/CDMA. Also you can make sure that the Verify Apps option is disable. To do that follow next steps:
      1.) Settings – More – Location Services.
      2.) Select “More”.
      3.) Select “Security”.
      4.) Disable “Verify Apps” box.
      If everything is good then you need to uninstall and install the Highster mobile again.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  38. There is nothing wrong with the target phone. Somehow my phone got messed up and I have two active gmail accounts. I have no clue which one has the connection with the target phone. I get phone calls and call record but the SMS, GPS, and all other features have stopped. The GPS keeps saying the target phone is at work and the GPS logs stopped updating. I know the phone is moving but gps keeps it at work. I have tried to uninstall my side but I don’t know which Google and Google plus account to keep.

    Reply

  39. Hi, Im just wondering why I cannot access my account? when I put in my email and password it does not let me log on. I have checked it lots of times to make sure it is correct and still no access. And also I was curiuos how I can change my email on my account?
    Thank you for your help

    Reply

  40. You said that I can use the target phone number to activate the microphone can you put that in step by step for how that works? Do I have to leave the number there? What will that do to the target phone ? Will I still get information because so far the call and SMS logs are hit or miss sometimes I get them sometimes I don’t . The call record feature is on but I get nothing and when I try to call from a control number it shows up on the target phone. I get the logs from call record but it is just Loud static

    Reply

    • Hi Peggy Pinckley,

      How to activate the microphone on the target phone:
      Once the app is installed you activate the microphone on the target phone by calling the target phone from the control number. You can enter up to 5 numbers and each control number will activate the target phone microphone independently.
      Once you have installed the app and designate a control number, every phone call from the control phone will result with the activation of the target phones microphone. A regular (normal) call cannot be made without uninstalling the app and changing the Control Number.
      So what you need to do is to:
      1.) Login to your Control Panel.
      2.) Remove the number you wish to call the target phone.
      3.) Re-insert the number after you have made the call.

      Problems which can show up:
      1.) Some phones have an auto-answering feature which enables the phone to accept or acknowledge an incoming call. Make sure the auto-answer feature is set to: Off/Disable.
      2.) Check to make sure that the control number was entered correctly during the installation proces. The format: 1234567890 (no dashes or parenthesis).

      To start receiving recorded calls from the target phone first thing you need to do is to turn the call recorder “ON”. To turn the call recorder “ON” you need to:
      1. Login to your User Control Panel.
      2. Locate the “Call Recording” option.
      3. In Call Recording option set “ON”.
      Also check your Highster Mobile version and also target phone Network settings does it GSM/CDMA.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • hello my name is Glenn I have bought this app about a month ago it has not worked the entire time I bought it I’ve tried to do every single thing that they have told me since the first troubleshooting goes on installing the app reinstalling the app making sure it has the latest version restarting the phone etc.the whole time I’ve had the app that has never give me any information on email Facebook,deleted text messages never show up the call recording option barely ever works with most I’ve ever got was one call recording per day.the target phone is a Samsung Galaxy S Advance with Android version 4.2 I see that the Samsung is supported not sure why it has not been working.

        Reply

  41. I am unable to get into my dashboard (it’s locked and I’m assuming that is because I received a partial refund), but I cannot make calls to the target phone which I am assuming is due to the fact that my phone number is in the area where you can listen in on a phone call. Please…I need this removed as I need to be able to make calls to the target phone. I also still need to do a remote uninstall. I didn’t realize that my account was going to be deactivated so quickly otherwise I would’ve handled it immediately. Please, please, please help!!!

    Reply

    • Hi Dee,

      You need to Live talk and explain your situation, call this number: 866.611.9506 Monday-Friday 9am – 5pm EST.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  42. Hello everything is working fine for me except I cant the listen to surround feature. I put my number in the box with the country code plus the area code and number in the control panel box and click saved number and I call the target phone using my phone and the phone rings and the party pick it up. I tried it without the country and area code and it still not working..Is something Im missing here..

    Reply

    • Hi Maurice,

      No you did it ok. My suggestion would be to try reinstall the program to the target phone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  43. Successfully downloaded the software on my PC. Do I need to do the same process of jail break to the targets phone? I cannot get the program to work. What do I need to do to the target phone and what is the link you can type in the target phone so ur software can pick it up. I never got a link when I purchased this to enter in the target phone

    Reply

    • Hi Mike.

      If the target phone is iPhone then yes it needs to be jailbroken before you can install Highster mobile app on it. So when you purchase Highster mobile, you will receive email with the download link. If you did not receive link try to look the spam folder of the email you used to purchase the program.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  44. Jeff,
    I installed the program two weeks ago and I have been very satisfied with it. Everything works perfectly except emails. How can I go about getting emails to work? She receives emails daily.

    Reply

    • Hi Gregorio,

      You can check does you have the latest version of Highster mobile. Also you can make sure that the Verify Apps option is disable. To do that follow next steps:
      1.) Settings – More – Location Services.
      2.) Select “More”.
      3.) Select “Security”.
      4.) Disable “Verify Apps” box.

      If everything is good then you need to uninstall and install the Highster mobile again.
      In order to uninstall Highster mobile app you have 2 ways to do that. For master uninstall of the Highster mobile follow this steps:
      1.)Click on Settings.
      2.)Click on Application Manager.
      3.)There is list of all applications, you need to look for ilfsmsgpspy
      4.)Click on it.
      5.)Click on Uninstall.
      6.)Click on OK.

      Or you can do this remotely.
      To remotely uninstall the Highster mobile app follow these steps:
      1.)Login to your User Control Panel.
      2.)Click on “Settings”.
      3.)Find Uninstall command and the corresponding code.
      4.)From any cell phone send a SMS of the code.
      5.)After the code is sent the app will be remotely uninstalled from the target phone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • When you send the uninstall command via sms to the target phone, does the target phone actually recieve a visible message for the target owner to see??

        Reply

  45. Hello, please help I just purchased the Highster Mobile spyware for Android Samsumg Galaxy. I’m going over the Installation procedure, my problem is where you put the no. of the target phone, do i put it like that or do I have to use my (country code)(area code) (phone number)? Im from South Africa.

    Question 2:Instructions says once youve put the link given and downloaded it on the device, you must “LOCATE DOWNLOADED FILE BY PULLING THE ‘STATUS BAR’ AT THE TOP OF ANDROID DEVICE SCREEN”. What does the mean? what is a status bar?

    Your help will be greatly appreciated

    Reply

    • Hi Brandy,

      This are steps for what you need to do:
      Simply enter a link that you got with application into the target phone’s web browser.
      After you done this application will start to download automatically.
      Now you need to enter the email address or cell phone number to which you want the information sent.
      It is done and you successfully install the Highster mobile.

      The status bar means notification list. When you download something then new notification show up so you can tab on that new notification or you can locate download file and tab on it to start installation process.
      You can see more informations about how to install Highster mobile here:
      http://www.phonesspy.com/how-to-install-highster-mobile/

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  46. I installed Highster on Android and I cannot get the GPS or Surroundings Sounds and Text Messages to work. When I call the Target # from the spy # that I listed, the target number rings and rings

    Reply

    • Hi Brian,

      For GPS does the target phone have active this GPS Settings?
      1.) Settings – More – Location Services.
      2.) VZW location services (for Verizion Wireless customers).
      3.) Standalone GPS services.
      4.) WiFi mobile network location.
      Also check does the “Verify Apps” option is disable:
      1.) Settings – More – Location Services.
      2.) Select “More”.
      3.) Select “Security”.
      4.) Disable “Verify Apps” box.
      For Listening Surroundings feature try to check does you designate a good control number.
      If everything is correct then try to uninstall the Highster Mobile app and install it again.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Jeff,

        I have uninstalled and reinstalled and still can not hear surroundings!!! I’m very frustrated….when I can I get a troubleshooting link. When I call the target phone they answer…it’s not working. I want this to work! It’s a 5s

        Reply

        • Hi Sarah,

          My suggestion is that you check this problems. Does you designate a good control number. You can check your Highster Mobile version, target phone Network settings does it GSM/CDMA. But I think you already done it so try to Live talk to someone, call this number: 866.611.9506 Monday-Friday 9am – 5pm EST. Explain them your situation.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

  47. how would the billing information show up on my debit/credit card? Thanks.

    Reply

    • Hi Bishop

      The billing information/charge will appear as ILF Mobile Apps Corp.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  48. I installed this on the 3rd of jan. ever since then I have been in contact via email trying to get this to work right. but all they do is say sorry then give me the link for troubleshooting. no real answers and no contact for days… then I get an email saying they were able to give me half of my money back… first off I have been in contact the whole time with a product that is not working. so how is that my fault to only get half of my money back… anyway what I really want is to get it working… now the gps works most of the time. call logs also work most of the time… contacts do work. call recording works every once in a while. 95% of the time it does not. on a conversation lasting 30 minutes I get 2-19 seconds most of the time… other times it could be 30 minutes and it will record 31-32 min.. none of the settings work from the control panel. I turn off gps it stays on. any of them I change it keeps doing the same as it was… I have uninstalled and reinstalled it the way the guide said to… no change… the first time I tried the listen to surroundings it took me straight to voicemail… then nothing after that… tried the camera… went through as a text and that was it… the phone is an at&t HTC one mini… is there anything that I can do to get this to work

    Reply

    • Hi Tim,

      You can check your Highster Mobile version, target phone Network settings does it GSM/CDMA. But I think you already done it.
      Try to Live talk to someone, call this number: 866.611.9506 Monday-Friday 9am – 5pm EST. Explain them your situation.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  49. Hi I’ve installed highster on iphone 4 .I can only see GPS And I don’t think it work very well.. I want my Facebook .SMS ,call history.ans listen surounding … Is there anything I can do ?? Plz help

    Reply

    • Hi Deena,

      You can check does you installed the correct version of Highster mobile app. Also does the target person changed the Network settings of phone to GSM only from GSM/CDMA. You can also check the following help:
      http://gravitymobilespy1.kayako.com/Troubleshooter/List
      For GPS this target phone settings must be on (Android):
      1.) Tap: Apps – Settings – More – Location Services.
      2.) VZW location services (for Verizion Wireless customers).
      3.) Standalone GPS services.
      4.) WiFi mobile network location.
      If everything is correct then uninstall the Highster Mobile app and install it again.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  50. I have recently installed highster and eveything was going fine untill they asked me to enter my activation key and phone number.. As I did not register my phone number..the target phone comes up a invalid? How do I connect the target to my phone app? I was getting to know website and was playing with the setting and decided to change passwords and now it’s saying my email is invalid ?????????plz help I was told this was going to be a easy procedure… Any help would be appreciated thanks in advance

    Reply

    • Hi Deena,

      You can retrieve your username, password and license key from here:
      http://gravitymobilespy1.kayako.com/Troubleshooter/Step/View/28
      During the installation process you enter a cell phone number or email address where you want information sent.
      To view information on your cell phone as you can see it on your User Control Panel, you will need to install the Highster Mobile App. To install it follow this steps:
      1. Locate Google Play on the Android.
      2. Tap on search and enter “Highster Mobile”.
      3. Select “Highster Mobile” from the list.
      4. Tap Install – Accept – Open.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  51. I want purchase your product but wonder do it work on the at&t go phone it a flip phone but it also on my contract with at&t

    Reply

    • Hi Myaqueen,

      AT&T Phones are supported with Highster Mobile software.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  52. Jeff,
    I installed the program successfully on the target phone, but I inputted the wrong license key number. I uninstalled the problem by hooking up my usb cable, finding the download folder, and deleting the program from the phone. Unfortunately, when I try to re-install the program on the target phone it doesn’t allow me to input the license key. I get to the screen that says, “application installed.” At the bottom there’s done & Open. The Open button is not highlighted, thus, I can’t add the license key. I then installed the program on my phone,just to test it, (same kind of phone, i.e., galaxy 30. It worked perfectly. That is to say, If I wanted, I could have inputted the license key number.

    Reply

  53. So I have the” listen to surroundings” on and it’s awesome, but is there a way to turn it off so I can just call her without it automatically answering?? And then turn it back on and such? Cause she keep on thinking her phone is fucked up lol. Thanks.

    Reply

    • Hi Jason,

      Once you have installed the app and designate a control number, every phone call from the control phone will result with the activation of the target phones microphone. A regular (normal) call cannot be made without uninstalling the app and changing the Control Number.
      So what you need to do is to:
      1.) Login to your Control Panel.
      2.) Remove the number you wish to call the target phone.
      3.) Re-insert the number after you have made the call.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • I installed the app successfuly and tried to listen to surroundings but its not working i tried what u said about going to control panel and entering the phone number i wish to call the target phone but still not working it calls the target phone normally.plus i cant view the vibre or whatsapp so what can i do?

        Reply

  54. I want to target a Samsung Galaxy pocket neo, is this phone supported.

    To use log the Whatsapp messages, do I have to root the phone first if I install through OTA?

    Reply

    • Hi Tony,

      The phone is supported and the Android devices does not need to be rooted for the program to work.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  55. I installed Highster on a compatible droid and I can only get SMS, GPS and phone call records. When I try to select pictures, emails, Facebook, etc I see “No records found”. Same issue with call recording or stealth camera. I know the target phone is using these applications. This is very frustrating and like many other posters have stated, customer service is not good. I emailed the question a month ago with no response. I would like to talk LIVE to someone, since that was what was implied by 24/7 customer service.

    If anyone had similar issues and figured out a solution, please advise. I’d rather not re-install but if I have to I will.

    Reply

    • Hi John,

      My suggestion would be to check is your Highster Mobile version correct for your Android OS version.
      Also problems can show up if target person changed the Network settings of phone to GSM only from GSM/CDMA.
      For Stealth Camera. Does you follow this steps?
      1. Login to your User Control Panel.
      2. Go to Settings option.
      3. From any cell phone text the code (for Stealth Camera) to the target phone.
      If you want to talk LIVE to someone, call this number: 866.611.9506 Monday-Friday 9am – 5pm EST.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • I installed the highstermobile with the correct version and the call record, contacts, gps, photoes and videos works just fine ,but suddenly the call record stopped working…
        plus the whatsapp, viber instagram,bbm and skype does not work at all.

        Reply

  56. Hi, I have installed the application on an iphone. It does not call record, I get all messages, calls and gps locations, but that is it. Also, the battery life is over after 4 hours. How can I fix these issues, specially battery life? Thanks

    Reply

    • Hi Karen,

      To start receiving recorded calls from the target phone first thing you need to do is to turn the call recorder “ON”. To turn the call recorder “ON” you need to:
      1. Login to your User Control Panel.
      2. Locate the “Call Recording” option.
      3. In Call Recording option set “ON”.

      There are many reasons that can cause shortened battery life. Highster mobile cause insignificant shortened battery life. I think the problem lies elsewhere. Which iPhone model you use? When the problem show up? How long battery lasts before the installation?

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • I turned the call recording option ON, but it does not record the phone calls of the numbers I set. I am using an iphone 4, but before the installation of highster mobile I had no issues. Could it be the GPS tracking? Is there any way to turn off this feature and turn it back on as needed?

        Reply

      • Also, on the microphone activation, the person can see my phone call, but it just answers automatically. Is there any other way to activate the microphone without the person seeing my phone calls?

        Reply

        • My suggestion would be to check is your Highster Mobile version correct for your OS version. If it is then try to uninstall the software and install it again.
          For the microphone activate problems check this things that can lead to issues:
          http://gravitymobilespy1.kayako.com/Troubleshooter/Step/View/12
          To disable GPS you can change the target phone settings. Follow this steps (Note! This is for android):
          1.) Tap: Apps – Settings – More – Location Services.
          2.) Remove the following boxes.
          3.) VZW location services (for Verizion Wireless customers).
          4.) Standalone GPS services.
          5.) WiFi mobile network location.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

  57. I did the download. Put the number I want to be able to hear surroundings with. In my control center do I put in the targets number or the number I will be calling from? Also in settings I noticed some commands are in caps, does this make a difference when sending SMS texts. I did the stealth camera like it said and it did not show up on the text log and got the pics. I did the gps which are in caps and it showed up on the text log. Could they have seen this since I could see it in my control panel?

    Reply

    • Hi Matt,

      To view information on your cell phone as you can see it on your User Control Panel, you will need to install the Highster Mobile App. To install it follow this steps:
      1. Locate Google Play on the Android.
      2. Tap on search and enter “Highster Mobile”.
      3. Select “Highster Mobile” from the list.
      4. Tap Install – Accept – Open.

      To Use Stealth Camera follow this steps:
      1. Login to your User Control Panel.
      2. Go to Settings option.
      3. From any cell phone text the code (for Stealth Camera) to the target phone.

      Highster Mobile uses a control number to activate the microphone and record smartphone surroundings. Microphone, of the target phone, will be automatically activated when control number make call to the target phone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  58. Jeff,

    I also have a problem reinstalling. I follow everything and get to the screen where it says Device- “application installed” at the bottom of the screen there’s “done” & “open” but the “open” in not highlighted and when I click it nothing happens. So I can’t input license key, telephone # of target phone, or activate spy call features. In the end, all I get is call log, contacts, gps features. I need the SIM, but I dont’ get it. I also don’t get “call recording” or “listen to surrounding”. I’ve read all the troubleshooting links and “educational links”. There is no real support- when you fill out a ticket, all you get is a link to the troubleshooting info which I already reviewed and it doesn’t address my problem. I really want this to work, please help and advise.

    Reply

    • Yes that is the Remotely Uninstall SMS Command so try that. If you follow all instructions then this should not be happening. Since I do not possess the target phone I can not give you precise instructions. I can give you steps, how to uninstall Highster mobile but I think you already see it anyway here it is:
      1. Plug your phone into your computer using the USB cable.
      2. Locate the drive, on your computer, that is assigns your phone and click on it.
      3. Locate the DOWNLOADS folder within the phone and open it.
      4. Delete all files located within the folder.
      5. After you delete the files the application icon will become visible.
      Little different from device to device. Uninstall the application from the phone by following these steps:
      1. tap Menu
      2. settings
      3. Applications
      4. Manage applications
      5. tap on the application icon you want to uninstall
      6. tap uninstall

      If you still have problem refund your purchase and buy Highster mobile from here then you won’ t have any problem:
      https://secure.avangate.com/order/checkout.php?PRODS=4557555&QTY=1&AFFILIATE=48922

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • thanks Jeff. I was able to re-install, but I still don’t get any txt messages or call recording. I get call record, gps function, and stealth camera. How do I fix this? I’ve already uninstalled and reinstalled. is there any update that I missed?

        thanks

        Reply

        • Sorry, I meant I get call log, but no call recording or listening to surrounding. most of all I need the txt messaging…that’s the reason why I purchased your product.

          Reply

          • Does target phone made any massage or call? When you will have in possession the target phone try to test it by sending massage from target phone to yourself and vice versa. Recording of the smartphone surroundings is feature for Android and iPhone only. Highster Mobile uses a “control number” to easy activate the microphone. From your control panel, you can enter the target phone number and activate the microphone. For call recording feature you need to set up the call recording interval from control panel.

            =============================
            Jeff
            Technical Support Representative
            Phones Spy

  59. Hi Jeff,

    When I uninstalled Highster mobile from target phone, I deleted the files in the DOWNLOAD folder assigned to the target phone. However, the application icon NEVER became visible. Did I do this correctly? Is there a way to know if Highster was uninstalled completely. I want to re-install Highster since I’m having a lot of problems with it.

    thank you,

    Peter

    Reply

    • Hi Peter Fong,

      I suggest you to use the remote uninstall feature. This feature lets you to finish and tidy up your monitoring setup. Uninstall Mobile Spy software remotely from your Online Control Panel.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Jeff,

        thank you for your response. to “uninstall” remotely, do I go to dashboard, setting, and type in “#$#uninstall#$#” to txt message to target phone?

        thank you,

        Peter

        Reply

        • To remotely uninstall the app follow these steps:
          1.) Login to your User Control Panel.
          2.) Click on “Settings”.
          3.) Locate the “Uninstall” command and the corresponding code.
          4.) From any cell phone you can send a text message (SMS) of the code in the “Uninstall Code” field to the target phone.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

          • Hey i need some help i download ed everything and i login in and i don’t see where i find people’s names or track any phone its saying no record found

  60. Iphone 5 does it have to be jail breaked when using blue tooth scanner do not have long time with phone

    Reply

    • Hi Ronald,
      Before you can install the software to the iPhone it need to be jailbroken. If you do not have access to the phone and cannot install the app then use Bluetooth scanner and you do not have to jailbreak the phone.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  61. How long do I need to have control of the phone I want to monitor and how easy is the software installation? I only have a few minutes to gain control of the target phone.

    Reply

    • Hi Jim,

      Duration of installing the Highster mobile on the target phone depending on more conditions. You can install the applications on three ways:
      1.) OTA (over-the-air) links that you type directly into the phones web browser.
      2.) Scanning the QR Code of the application.
      3.) Transferring the files from your computer to the cell phone using a USB cable.
      The fastest and easiest way to install the Highster mobile is OTA (it takes 2 – 4 minutes).
      Second condition is that you make sure that the target phone is jailbreak. For example if you want to install software on iPhone before you will need to jailbreak the phone.
      For more informations about how to install Highster mobile on target phone visit:
      http://www.phonesspy.com/how-to-install-highster-mobile/#comment-3526

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  62. i try deleting the file or the downlods on my phone thru my usb cable but i reAlly dont know if it actually deleted highster how can i know if there was no visual app?

    Reply

    • If you are not sure is phone spy software removed from your phone you can remove spy software with a Factory Reset (Note! Backup your data first). You can do it yourself or take your phone to your local supplier and ask them.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

    • Hi Frank,

      To remove/uninstall Highster mobile please follow these steps:
      To delete applications from an device please follow these steps:
      1. Plug your phone into your computer using the USB cable.
      2. Locate the drive, on your computer, that is assigns your phone and click on it.
      3. Locate the DOWNLOADS folder within the phone and open it.
      4. Delete all files located within the folder.
      5. After you delete the files the application icon will become visible.

      Little different from device to device. Uninstall the application from the phone by following these steps:

      1. tap Menu
      2. settings
      3. Applications
      4. Manage applications
      5. tap on the application icon you want to uninstall
      6. tap uninstall

      For all questions about Terms & Conditions of using Highster mobile software visit this page:
      http://highstermobile.com/terms.html

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  64. hi i did install the latest version of it on the target phone samsung galaxy s3 and i can access all the features from my dashboard except for the communication logs such as whatsapp , viper, facebook when iam logging into these feature it said “no record found” can you help me with that please , and another question : the call recorder is not recording the call fully sometimes it records 40 seconds untill to 2 mins but the call was 14 and 30 minutes , and another problem , i cant reach to hear the surrounding i did add a number from which iam calling the target phone but when i call the victim answers and we start to speak to eachother ???? , can you help me with these issues ??
    thank you

    Reply

    • Hi Amjad,

      The features like Social Networking Logs and Record Surroundings from the Live Control Panel (Android and iPhone) are supported with the Highster Mobile and you should be able to use it.
      Since I do not possess the target phone I cannot give you precise instructions. My advice is that you try to uninstall the software and install it again. If that does not help please buy software from here:
      https://secure.avangate.com/order/checkout.php?PRODS=4557555&QTY=1&AFFILIATE=48922

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hi jeff someone install this highster shit on my phone just want to know if this legal here in california I’m pissed that I’m being followed I will like to know how can I completely remove highster from my phone or can I look for legal services to beging a lawsuit against the person and or the makers of highster

        Reply

  65. I need to know how to uninstall highster mobile from the target device

    Reply

    • Hi Michelle,

      To delete applications from an device please follow these steps:

      1. Plug your phone into your computer using the USB cable.
      2. Locate the drive, on your computer, that is assigns your phone and click on it.
      3. Locate the DOWNLOADS folder within the phone and open it.
      4. Delete all files located within the folder.
      5. After you delete the files the application icon will become visible.

      Little different from device to device. Uninstall the application from the phone by following these steps:

      1. tap Menu
      2. settings
      3. Applications
      4. Manage applications
      5. tap on the application icon you want to uninstall
      6. tap uninstall

      The next solution is to use remote uninstall feature which lets you finish and tidy up your monitoring setup. Uninstall Mobile Spy Remotely from your Online Control Panel.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  66. I have installed, uninstalled and re-installed the latest version of this product. After install, the iPhone 4s with ios 6.0.1 will NOT turn off, and the volume turns itself all the way down. I have done a hard reboot, holding power and home keys until power off. I have tried exiting DFU mode, holding home button 15 seconds, power and home button 10, then just home (I think thats the order I did it?) but nothing works. I can not get any Tech support from Highster other than “Reinstal”. After the uninstall, still jailbroken, the phone works properly.

    Does anyone have any suggestions. I can not keep sneaking the phone away to re-install. This is supposed to be a 5 minute install and it’s been 2 weeks!

    Not very happy with TECH SUPPORT

    Reply

    • As a note, the volume can be turned up all the way with the buttons or in the settings menu, but it will turn itself back down shortly after. Also on attempting to power off, by holding the power button down then sliding the off slider, the apple logo comes up, the screen dims and it goes right back to the screen lock (enter passcode) window, but dimmed. You have to hit the power button and it brightens back up.

      Reply

        • I am having the exact same problem. Yes I have reinstalled several times and I cannot keep taking the phone. This has been a frustrating experience, I am not happy with this “BROKEN” software

          Reply

  67. Dear,

    I would like to ask the following:
    1. The logs stopped at certain intervals, time as of writing is already 6:45 pm.
    Last SMS log is 2:41pm although there are SMS sent and received until now. I know because the owner and I are currently texting.
    GPS log stopped at 3:34pm although phone is still on as of this writing.
    Browsing history logs stopped at 1:30pm this one I cannot confirm if phone owner stopped browsing.
    What could be the reason for this around 3hours lag in logging?

    2. If browser is used to login to FB, it can only be seen from browser history.
    Is there a way for it to also be available on facebook logs?
    Or is there a way to view the FB ID used or to view the page that was browsed?
    Using just the link will not show you what was visited. It doesn’t show useful information.

    Reply

    • Hi Andre,

      For some features it can come to little delay but it vary 2 to 5 minutes depending on more conditions. If the outage lasted more that is result of the upgrades, our system needs to be upgraded from time to time.
      With Highster mobile you can see web browsing activities, including the site’s URL, the number of times it was accessed. You can view the URL through your online control panel.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  68. I installed Highster Mobile on Samsung Galaxy S3. I am not able to listen to the surroundings, even though I listed a phone number to call the target phone. I cannot view email or Facebook activity. When I try to listen to call recordings all I hear is static, when the call is connected. I uninstalled and reinstalled the program twice, please help.
    Thank you.

    Reply

    • Hi Stephanie,

      Samsung Galaxy S3 is supported with Highster mobile so if you’ve done everything right it should not be any problems. Problems lies somewhere else. Since I do not have enough information and do not possess the target phone I can not give you precise instructions. Can you give me more informations like when the problem show up, can you see any activity and other informations that could help?

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • I installed the apk, entered my key code, and when it asked for the phone number I entered the target phone number. I think that is where I went wrong. Was I suppose to enter the number of the actual phone I’m placing the call from?
        Do you have any suggestions on listening to recorded calls when the target phone is connected to a Bluetooth device? The target phone uses a hands-free device 95% if the time.

        Reply

        • To install you need to:

          1.) Enter URL that we give you (example: http://123.com/spy.cab)

          2.) Tap “Enter” to download.

          3.) Enter a cell phone number or email address where you want information sent.

          4.) Tap “Save” to save your entries.

          =============================
          Jeff
          Technical Support Representative
          Phones Spy

          Reply

  69. if i have the box the target phone came in with the barcode on it can i scan that to track it, or do i need the actual phone and how do i scan the barcode to make it work

    Reply

    • Hi Kim,

      With the box barcode you can’ t track target phone. You can track it if you install Highster mobile application on it. One solution is to install application scanning the QR Code of the application using the cell phone barcode scanner. For more informations about how to install Highster mobile on target phone visit:
      http://www.phonesspy.com/how-to-install-highster-mobile/#highsterInstall

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  70. I purchased highster Mobile and attempted to use the bluetooth scanner, but it does not read very well even with the dongle. I see that there is suppose to be a OTA option but the web address that I was given to put in the browser does not seem to work at all. It takes me to the log in screen, not the area that allows me to download it to a phone. How do I go about getting this option to work?

    Reply

    • Hi Tyrone,

      With the purchase you must get a bluetooth scanner and a link that you copy into target phone’s web browser and applications start to download automatically if you did not got that refund purchase and buy it from this site.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  71. Hi, I installed the program on the target phone last night and was able to access SMS messages and call logs while the target phone was physically in the house and was able to see phone logs before the phone left the house this morning, but since then I can’t see any activity whatsoever, also the SMS logs were all dated Jan 1, 1970 12:00 a.m. (Last night they were all dated 10/20/13) I was thrilled last night,but don’t understand what has happened today after the target phone left the house. Please help !

    Reply

    • Hi Stacie,

      The fact that the target phone left the house has nothing to do with this failure.
      Since I do not have enough information and do not possess the target phone I can not give you precise instructions. My advice is that you try to uninstall the software and install it again.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  72. So i bought the highster mobile for my computer, after i jailbreak my targets iphone, do i install highster mobile app to the targets phone as well? idk how to get started, i get a bit confused on the directions.

    Reply

    • Hi Brando,

      After you jailbreak the target phone then you install app to the target phone. You have more ways to install Highster mobile on iPhone. The simplest and best way is to enter a link that you got with application into the target phone’s web browser and application will start to download automatically. Next thing you need to do is to enter license key that is provide to you with your purchase. For more informations about how to install highster mobile on iPhone visit:
      http://www.phonesspy.com/how-to-install-highster-mobile/#highsterInstall

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  73. I’m seeing a lot of confusing information on the internet, does this work with cricket services which is CDMA ?? does it work better with a carrier who uses GSM?? , Any versions of android os a problem ?? Needs 2.1 or higher?? Thanks

    Reply

    • Hi Mark,

      Highster Mobile is compatible with both GSM and CDMA. Highster Mobile is compatible with all Android OS from 2.3 and higher. To locate the operating system version on your Android device you need to follow these steps:
      On the Android device tap->Menu->Settings->About phone->look for “Firmware Version”.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  74. Hello. Im not able to gain physical access to my targets phone. Does the Bluetooth scanner really work? And besides, my target doesn’t even get anywhere near me.
    And if it does, how does the Bluetooth scanner actually work, cause I saw that it searches 25miles n less. So please explain.

    Reply

    • Hi Stanley,

      Yes, it works.
      You enter targeted phone number and scan. If scan is successful you establish connection.

      For long distance you will have to repeat scan few times. It’s best to be close for first connection.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

  75. HI MY NAME IS MAYRA AND IM VERY INTERESTED IN YOUR PRODUCT PLEASE LET ME KNOW IF IM ABKE TO INSTALL IN A SAMSUNG GALAXY NOTE 3 AND IF IT ALSO TRACKS FACEBOOK ACTIVITY THANKS I WOULD VERY MUCH APRECIATE UR REPLY ASAP LIKE I SAID IM VERY INTERESTED!

    Reply

    • Hi Mayra,

      Yes, Galaxy Note 3 is supported and you can monitor Facebook activities.

      =============================
      Jeff
      Technical Support Representative
      Phones Spy

      Reply

      • Hey do u need to be next to the target phone to use the bt scanner and does the Bluetooth need to be on the target phone or can I do it from my house

        Reply

  76. Hallow,
    I am from Bangladesh.
    How could i purchase your Product.
    I have Duch Bangla Bank Debit card only
    waiting for your replay

    Thanks
    TulTuly

    Reply

  77. Hi I would like to use it on a Blackberry Curve 9300, but I need some technical and detailed information about this product.
    Where can I find them in your web site?
    Any chance to get a trial version?

    During the Live Monitoring (surroundings listening to) does the SW produce some backlight/flashing/red led issue on the TP? What happens if the user will try to use the TP during the Live Monitoring?

    How the call are recorded? Where are the file stored? When/how are the files sent to controller?

    Could you tell me all the available settings?

    Any real time information about the status of the TP? Switch on/off, battery…

    I need these information and more because I’ve experienced already many unacceptable issues with other SW so I would like to be sure it’s not the case. Did you refund money in case of problems?

    Thanks
    rgds

    Reply

  78. Hi!
    We need more information to effectively troubleshoot the problem. Do you have access to the target phone? Do you know what is installed operating system? Is it a smartphone?
    Thanks, PhonesSpy

    Reply

    • Hi im using highster mobile and the target phone is a t mobile nexus 4. When viewing data in my dashboard for some reason when I try to view the emails or facebook activities it says no record found. Everything else is fine. Just not the two I want the most. Any ideas

      Reply

  79. Hello I have just recently perchased this product and would very much like to utilize it, however Im having trouble with targeting …my target. My target is an LG vx5500 verzon, really REALLY really wan and need to access this, Please I need some help, no real computer savey but if instructed a little more I could do it, so can anyone help..just a little. My cell number is 619-633-4547. Availible during the day and night PLEASE Thank you!!!!

    Reply

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